24 Service Level Agreement Template

Written By Anonymous Saturday, January 27, 2018 Add Comment Edit

A service level agreement sla is a document that is used to define the level of a service that exists between a service provider and their customer. An sla should record a common understanding about services priorities responsibilities guarantees and possibly the right to compensation or penalties for underperformance on the side of the provider.

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27 free agreement templates download now adobe pdf microsoft word doc google docs apple mac.

Service level agreement template. A service level agreement is a document that is presented to the clients of a service provider formally. A service level agreement sla is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service. This service level agreement this agreement or this service level agreement effective as of effective date effective date is made by and between clientcompany a company organized and existing in clientstate with offices located at clientaddress customer and suppliercompany a company organized and existing in supplierstate with offices located at supplieraddress supplier.

The agreement varies between vendors services and industries. Service level agreement template example 1. This agreement sample specifies the scope nature and terms and conditions of the service to prevent future complications from occurring.

It covers all the necessary elements an agreement overview detailed information about the services being provided an approval section and more all without being too confusing or overwhelming.

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