23 Information Technology Service Level Agreement Template

Written By Anonymous Monday, November 16, 2020 Add Comment Edit

The first page of your document is simple yet important. Department of information technology.

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A service level agreement sla is a document that is used to define the level of a service that exists between a service provider and their customer.

Information technology service level agreement template. 10 service level agreement. How can we make this page better for you. Information technology service level agreement last updated.

There are several ways to write an sla. Below is a mock table of contents toc which you can use as a starting template for writing your own service level agreements. An sla should record a common understanding about services priorities responsibilities guarantees and possibly the right to compensation or penalties for underperformance on the side of the provider.

Now ill break down each section with a few details and examples. 12 sep 07 2 the only exceptions to the above schedule are problems with the campus phone system to which we will respond at all times in case of a catastrophic campus wide failure and scheduled down time periods that are necessary for repair or upgrades of servers or network equipment. Box 17209 raleigh nc 27619 7209 919 754 6000.

Sample information technology services service level agreement sla this document serves as a set of guidelines to inform decision making within school name technology department as well as a guide for community members to better understand the support services provided by our technology department.

What Is A Service Level Agreement Sla